Our Business IT, Networking, & Computer Support Blog

Stay up to date on the latest news and happenings

What a Security Breach Actually Costs Your Business

When a Security Breach Leads to Business Closure

When a company suffers a data breach, the costs can be exorbitant. But protecting sensitive information is about more than just dollars and cents; it’s about brand loyalty, name recognition, and a company’s reputation. Having a vulnerable security system can be fatal for some companies. Small business owners need to be aware of the real costs of a data breach and learn why it’s so important to protect their business from hackers and other cyber security threats.

IT Manpower and Increasing Overhead

When a data breach happens, the first toll it takes on a business is manpower. Employees will be rushing around in order to identify the cause of the leak, retrieve any lost information, and get the entire system up and running again. The business will probably have to bring on a team of IT specialists to make sure that the business is protected against any vulnerabilities. Simply put, all of those extra expenses add up. According to the National Cyber Security Alliance, the average cost of a data breach is $80,000. Most small businesses simply cannot afford to incur the cost of such an expensive mishap.

Time Away from Your Customers

The cost of a data breach doesn’t end there. All of this confusion and scrambling to get the system back online usually results in time away from customers. If the business cannot function in the days or weeks after a data breach, the business has no choice but to turn their customers away. That usually means a hefty loss in revenue. In some cases, the cost of data breach can far exceed the original $80,000 average. It all depends on how the business operates and what’s at stake for their customers.

A Tarnished Reputation

Despite all of the extra expenses and the time away from customers, the biggest imposition of a data breach is ultimately the affect it has on a company’s reputation. Almost all businesses have their customers’ payment information on file. What is a customer supposed to think when they see their private information in the hands of some malicious third-party? They will almost immediately lose faith in the business that’s supposed to have their back. This could result in a mass exodus of customers, who will take their business to a company that’s seen as more reliable. Even if the business takes steps to improve their overall security, one data breach is one too many. Some companies never fully recover as they watch their reputation get dismantled overnight.

Data breaches are the one thing that small business owners simply cannot afford to overlook. It all starts with a finely tuned security system and a stellar IT department that knows how to keep a company’s information safe and sound. Come to The Network Support Company today for a range of small business security solutions.

IT Support Services CT, NY, NJ, PA, FL

 

Five Ways to Please Managers While Working a Flexible Schedule

Many companies today offer employees the option of working a more flexible work schedule, eschewing the traditional nine-to-five grind in favor of hours that more accurately reflect the 24-7 world we live in today.

Different companies have different reasons for offering that flexibility. Here at The Network Support Company, while we do serve customers 24-7 if an emergency arises, our managers allow everyone on staff this perk mostly because they believe that family comes first. Because they value our job-happiness and well-being. And because they trust us to never take advantage of the freedom to leave the office when we need to.

In return, I am committed to being a consistent, reliable and dependable employee. There are, without question, a few things an employee can do to ensure that managers will continue to allow flexibility in his or her schedule.

  • Never take advantage of the flexibility. Here at TNSC, we have unlimited personal/sick time. Yes, that is very generous, but – for it to continue – everyone on our team knows that exploiting that freedom is unacceptable. So, I take sick days only when I’m too sick to come into the office and take personal time only when it’s necessary… not just when I feel like not being at work!
  • Respond to customer inquiries/emails/calls promptly, always. I work in TNSC’s billing department and I know that, if they can get a timely response from me regarding their account, this represents our commitment to them as our valued customers. The hours I am away from the office should never be detrimental to whether I deliver excellent customer service.
  • Work more than your scheduled hours when it is necessary. All businesses have crunch times: month-end or year-end, a new product launch, a big deadline, project or event… etc. Those of us who enjoy flexible schedules should be prepared to stick it out for the long haul during these times. This demonstrates loyalty, commitment and genuinely shows you’re invested in your company’s success.
  • Plan vacations against other people’s schedules. It’s all about teamwork! If I want to take a week off, I will first check with others who can sub for me while I’m gone. Managers appreciate that you care that your work will get done while you’re away.
  • Respond to internal communications the day it’s received. Managers – and co-workers alike – always appreciate prompt responses to their questions and instructions. Additionally, responding promptly will eradicate the possibility that your flexible schedule is infringing on your ability to perform your job with excellence.

I’ve enjoyed a flexible schedule here at TNSC for 13 years – and the company has managed to make it work through stages of incredible growth. For that, I am very grateful.

 

IT Support Services CT, NY, NJ, PA, FL