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Managed Services

Managed Services

TNSC – The IT Managed Services Provider

All businesses have the same concern when it comes to IT support: they want fewer problems and faster recovery.

TNSC’s IT Managed Services programs are the result of thousands of hours of research, development, integration, and IT consulting. Each program is designed to prevent problems, create efficiencies, and provide proactive quality assurance. When problems do arise, our proven processes and technologies help to correct them faster.

The result: minimal disruption, minimal downtime, maximum efficiency.

Remote Assistance – Our full-time staff of 10+ engineers and managed services technicians can remotely access and manage all of your workstations, servers, and routers and automate the day-to-day tasks that make them run at their best. Our fixed (and affordable!) monthly fee delivers predictive monitoring and maintenance. Our team is on the job 24/7/365.

On-Site IT Consulting Services – When a site visit is needed, one of our 20+ onsite engineers can fix the problem. TNSC can also advise on ways to save money and how to best invest your IT dollars. We replace guesswork with expertise.

VCIO/Virtual Chief Information Officer – Regularly scheduled meetings with TNSC’s Virtual Chief Information Officer help ensure we’re on target in terms of managing your network, instituting best practices and positioning your business for success.

 

Choose from TNSC’s fixed monthly-fee IT Managed Service options:

AssistIT – an integrated IT managed services platform that automates and monitors key network maintenance and performance functions. It centrally manages and reports on monitoring, antivirus, antispyware, patching, and server and workstation backups.

SimplifyIT – TNSC’s most comprehensive IT managed services offering. SimplifyIT combines the automated network management of AssistIT, the technician support of RetainIT, and the strategic consulting services of a virtual Chief Information Officer (VCIO) all under a single fixed-price contract.

Compare our Service Offerings

Managed Services Product Comparison AssistIT SimplifyIT
Troubleshoot and repair problems Checkbox Checkbox
Labor to keep network components optimized and running (with a separate RetainIT agreement) Checkbox Checkbox
Unlimited onsite & remote support to maintain your network optimized and running in a steady state   Checkbox
Periodic managerial IT consultation visits Checkbox Checkbox
Network health reports Checkbox Checkbox
Server inspection and optimization Checkbox Checkbox
Workstation inspection and optimization Checkbox Checkbox
Deployment of patches and security updates to workstations and servers Checkbox Checkbox
Advanced monitoring   Checkbox
Antivirus and antispyware protection   Checkbox
Antispam protection Checkbox Checkbox
Policy management Checkbox Checkbox
Scripting and automated application deployment Checkbox Checkbox
Inventory and Budgeting Assistance Checkbox  

 

Want to learn more about our managed services? Get in touch with us!

IT Support Services CT, NY, NJ, PA, FL

 

Technical Engineer Support

RetainIT – Technician Support for Businesses

RetainIT provides access to all of TNSC’s technical expertise on an as-needed basis for a fixed monthly fee.

Most months your business may require little to no IT support; other months, it may require more. With RetainIT you get the dual advantages of flexible business tech support usage and predictable monthly budgeting. RetainIT is billed in 12 equal monthly installments, even when your level of service support varies from month to month.

For the best of comprehensive business tech support coverage and predictable billing, combine RetainIT with other TNSC non-labor products, including:

  • AssistIT – automated remote IT network maintenance
  • StoreIT – tapeless backup and disaster recovery services
  • HostIT – virtual server and cloud services
  • SecureIT – automated firewall / security updates

Want to learn more about RetainIT? Get in touch with us!

IT Support Services CT, NY, NJ, PA, FL

 

Backup and Disaster Recovery

Backup and Disaster Recovery

StoreIT – Tapeless Backup and IT Disaster Recovery

Server failure or losing data can be a nightmare for a business. With StoreIT, TNSC’s tapeless data backup, you won’t lose sleep worrying about business continuity. StoreIT combines the benefits of tapeless data backup and IT disaster recovery – should your primary server ever fail, you can be back up within hours, not days. 

What makes StoreIT a better choice over other backup solutions?

We do data integrity check every 24 hours and a complete test virtualization every 60 days to ensure the highest level of data security. No other company provides this level of protection.

Plus:

  • No more changing tapes nightly or weekly
  • No more tapes to buy, label, catalog, or store
  • No more hassle taking tapes offsite

StoreIT’s completely automated backup features:

  • Onsite and offsite remote tapeless data backups
  • Onsite backups every 1 hour
  • Offsite backups every 24 hours
  • Protection of valuable business data at offsite data centers
  • Guaranteed server recovery (via virtual mode) in less than 2 hours post-primary server failure
  • Bare metal restore capabilities on your server resulting in less downtime
Services Included with StoreIt
Installation of StoreIT agents on server Checkbox
Installation of local NAS (network storage device) Checkbox
Setup of continuous on-site and off-site backup Checkbox
Labor associated with NAS hardware or backup failures Checkbox
Regular test restores Checkbox
24X7 monitoring of on-site and off-site Backups Checkbox
Adaptive bandwidth throttling ensuring data being sent off-site doesn’t take up all of your bandwidth Checkbox
 

Want to learn more about about StoreIT and our Backup and disaster recovery services? Get in touch with us!

IT Support Services CT, NY, NJ, PA, FL

 

IT Security

IT Security

Introducing SecureIT, our answer to cyber security threats in the business world today.

Cyber Security threats and malware have reached a new chapter in the business world today. In the past, attackers demonstrated a technical prowess by gaining access to data or systems and wreaking minor havoc on a network. In recent years, however, the aim, scope and number of cyber security attacks has changed dramatically. Large criminal enterprises have focused on the monetization of these technical skillsets.

Malware today is designed is designed by highly trained and disciplined companies to be undetected and more portable than ever before. The goal of the attacks has also changed from simply gaining access, to actually extracting data. Attacks on larger enterprises may target customer data with the intent to steal identities for sale, where attacks on smaller businesses frequently target data as a source of ransom.

Our SecureIT product is a highly automated solution designed to address security concerns as their most probable entry points. This is accomplished by inspecting data as it passes into and out of your network, filtering requests that users are making from their computers, and inspecting software in real time as computers encounter it. This multifaceted approach to security greatly reduces the risk that an attack is executed successfully. Most of these attacks are designed to take advantage of known vulnerabilities. Systematically shutting these down with SecureIT will thwart the vast majority of threats, greatly reducing the risk to your organization’s data.

 Want to learn more about IT Services? Get in touch with us!

IT Support Services CT, NY, NJ, PA, FL

 

Cabling & Telecom

Cabling & Telecom


Voice and Data Cabling and Network Telecom Installation

The Network Support Company (TNSC) is a leading provider of IT infrastructure and network cabling, providing infrastructure engineering and installation for voice, data, video, and wireless solutions.

Our clients rely on TNSC as a single source for all their design-build network installation and equipment rollout projects.

Voice and Data Cabling and Plant Services  
LAN/WAN design and installation services Checkbox
Wireless and mesh network installations and design Checkbox
Optical fiber splicing, termination, and installation services Checkbox
Complete outside plant cabling and design Checkbox
Distribution systems, network layout services Checkbox
Site surveys Checkbox
Cable management and IT closet cleanup Checkbox
Complete engineering services Checkbox
Computer room design/builds Checkbox
Complete IP video security installation and design Checkbox
Baseband/broadband LAN/WAN network Checkbox
Electrical and construction coordination Checkbox
FDDI Checkbox
Feasibility studies Checkbox
Pre- and post-installation documentation Checkbox
Total project management Checkbox
Partners
Corning NPI
Ortronics
Panduit
Leviton
Hubbell
Amp/Tyco
ADC
Berktek
Hitachi
Ruckus Wireless
Fluidmesh Wireless
Sony
Axis
Bassler
IP Video
Exaqvision
View more…
 

 

Cable and wiring

TNSC provides a diverse array of small and mid-sized businesses with all their cable and wiring services. From project inception through completion, TNSC is a single source for total system and network design, engineering, installation, and support.

TNSC can serve as the liaison to your telecom/cabling carrier, thereby ensuring the best combination of options and the best pricing for your company.

Telecommunications is an integral part of our business. Our technicians are trained, certified, and experienced in:

Telecom Installation  
Telephone wiring: Category 3, Category 5E Checkbox
Network system installations Checkbox
Network wiring: Category 5E and Category 6 and 6a cabling Checkbox
Fiber optics wiring: single-mode, multi-mode Checkbox
Wireless: managed WLAN, mesh networks, point-to-point Checkbox
Coaxial cable wiring: RG-6, RG-59, RG-11, and Hardline Checkbox
Test and certify new and existing cabling Checkbox
Develop wiring and connection diagrams Checkbox
Design and install wireless networks and overlays Checkbox
We apply ANSI/EIA/TIA standards in all of our installations Checkbox
Carrier Management  
Assess company telecommunication needs Checkbox
Carrier selection and contract negotiation Checkbox
Compare local and long-distance rates Checkbox
Audit vendor service and bills Checkbox
Test line capacity for voice and data Checkbox
Manage carrier installation of T1, T3, DS1, DS3, DS4, Digital Subscriber Line (DSL), ADSL, SDSL, Integrated Services Digital Network (ISDN), cable modem, satellite, analog, centrex Checkbox
Export of search results Checkbox
Special Systems  
IP security Checkbox
Distributed antenna systems (DAS) Checkbox
Nurse call and infant systems Checkbox
Point of sale (POS) systems Checkbox
Digital signage Checkbox
IP access control Checkbox
RFID asset tracking and environmental monitoring systems Checkbox
 
 

Want to learn more about IT Security? Get in touch with us!

IT Support Services CT, NY, NJ, PA, FL

 

Web Hosting & Development

Web Hosting & Development

A leader in high-end secure web hosting

At The Network Support Company (TNSC), we understand that your website is a powerful tool that helps you operate successfully 24/7. We are a leading website hosting service provider, catering to hundreds of small to mid-sized businesses across the region.

Specializing in high-end web hosting services that leverage the latest in secure web hosting technology:

  • Windows Server up to 2012 – with the most recent development platforms
  • Linux – for the complete range of commercial IT environments
  • cPanel
  • Microsoft SQL Server
  • MySQL
  • FrontPage Extensions
  • Microsoft .NET  hosting
  • Email hosting
  • DNS hosting

Hybrid hosting is also available through TNSC – give your business the flexibility to have website hosting on Linux, while your email is hosted on Windows.

Selecting TNSC as your website hosting service provider, you are assured of:

  • Uninterrupted and fast e-business
  • Outstanding performance – our annual customer renewal rate exceeds 95%
  • Personalized customer service

Web Design and Development

We specialize in developing custom web solutions while leveraging modern, sustainable web technologies. This means using standard, well-tested components whenever possible and extending them in reusable ways when necessary. From business presence websites and virtual showrooms, to e-commerce platforms and custom web application development, we can help make your new website a reality, or help maintain existing sites.

Want to learn more about our web hosting and development services? Get in touch with us!

IT Support Services CT, NY, NJ, PA, FL

 

Network Assessment

Network Assessments

Network assessments conducted by TNSC are typically performed at the start of a new client maintenance relationship. We also perform network assessments for existing clients who are considering a change in their technology or are introducing new technology and need to prioritize their needs. 

A network assessment provides both the client and TNSC with a documented report including:

  • Equipment age and warranty status
  • Asset management overview
  • Existing network issues categorized by severity
  • A “road map” for supporting and planning your IT network and budget

TNSC’s IT audit consultants provide valuable insights for ongoing support and how to maximize a business’s technology investment. In doing a network vulnerability assessment, TNSC helps to avoid:

  • Repeat service calls for the same equipment and issue
  • Not having parts (with current warranty) readily on hand for service calls
  • Lost productivity due to poor or inconsistent IT performance
  • Lost data and downtime
  • Possible security breaches

TNSC’s MSP Assessment consists of network and organizational risk components, which is generated during our onsite Network Assessment. The Scorecard consists of the 15 areas outlined in the graphs below. The findings are graphically represented in two ways. The first, Network Risk, evaluates the health and suitability of individual network components like servers, workstations, and cabling. The second, Organizational Risk, looks at factors, like security and recoverability, that can span multiple network components and have multiplying risk factors.

sample network assessment

Want to learn more about our network assessments? Get in touch with us!

IT Support Services CT, NY, NJ, PA, FL

 

IT Design/Build Services

IT Design/Build Services

TNSC can help move existing IT infrastructure to a new facility, or help plan and manage new IT infrastructure deployments. TNSC’s build and design services ease the stress associated with new construction.

Summary of our IT Design Build Services:

  • Single point of contact for all technology needs
  • Regular conference calls with key players
  • Onsite meetings when needed
  • Liaison between owners and vendors to ensure the proper technical solutions are being purchased
  • Product comparisons from IT perspective
  • Consultation with the owners regarding technology plans to ensure IT investments are leveraged to the fullest extent
  • RFP development and oversight of bid process for IT solutions
  • Review vendor proposals ensuring they meet the agreed upon solution and pricing
  • Design, Procurement, and Implementation of IT hardware and software needs
    • Work closely with other technology vendors to ensure the proper equipment is supplied based on their hardware/software requirements
    • Research and recommendation of optimal solutions
  • Coordination with vendors for such things as:
    • Integration of all onsite technology
    • HSIA circuit research, recommendations, and turn up
    • Technician(s) onsite for installations and rollouts
  • Review blueprints to ensure correct placement of the following cabling needs:
    • HSIA
    • Security Cameras
    • Phone
    • Visual displays
    • Wireless Access Points
    • Systems Management
    • Clinical
  • Design of Network Infrastructure for the above systems
  • Assist with project budgeting and on-going support budgeting

Want to learn more about our IT design and build services?

 
 
IT Support Services CT, NY, NJ, PA, FL

 

Business Intelligence Services

Business Intelligence Services

In today’s competitive business environment, companies need to constantly seek ways to improve themselves in order to retain current customers and promote growth of the organization.

We can gather and interpret your raw data, and turn it into useful business data that can help you identify and develop new strategies and business opportunities that you may never have considered.

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Some common functions of our analytics platform include:

  • Reporting
  • Predictive analytics
  • Master data management
  • Data mining
  • Business performance management
  • Budgeting
  • Forecasting
  • What If analysis

Want to learn more about our business intelligence services? Get in touch with us!

IT Support Services CT, NY, NJ, PA, FL