Something we value highly here at The Network Support Company is delivering excellent customer service. From our business development managers to our technicians to our account managers, we aim to delight and surprise our clients with our attentiveness and level of engagement. The quarterly customer service surveys we deploy – in which we score 4+ out of 5 across the board – show that we’re hitting the mark.
Excelling in customer service, however, isn’t something that happens by accident. There are skills and behaviors that everyone in the service field can cultivate and polish, so that satisfying customers becomes almost second-nature.
Here are five ways to delight clients: