At some point in the life of every company or small business, someone has to ponder this question: Do we outsource our Information Technology support? Or should we just have someone from our team keep things running?
Well, it really isn’t a question of should a company have one or the other – only internal support or only external support. The fact is, no company should ever have just internal support in this day and age. So it’s really a question of whether to supplement the necessary external support with internal support.
Here’s why this is true: Technology has gotten so complex and so broad over the last few years that no one person, or even a small group of people, can possibly have all the skills required to maintain today’s complex networks, all operating in an environment that is ever-changing and practically oozing with cyber-threats. The requirement for a sophisticated level of knowledge grows every day. This is where a small army of professional technicians, pooling their knowledge for the good of all, is required.
So, again, the question is do you need someone “on the inside” to work alongside an external support company like The Network Support Company. Here’s my advice to the decision-makers: Yes, you should. But there are tasks that this internal tech definitely should NOT be doing, and several other things that he or she should absolutely be doing to help the overall management of a company’s technology infrastructure.