Business Continuity in the New Millennium

Business Continuity in the New Millennium

By Buddy Pitt, TNSC Product Development Manager

When I first entered into the technology field, the adoption of business continuity in the small business world was extremely different than it is today. I was an onsite field technician that drove around from client to client solving problems on small computer networks. Most of these businesses were not connected to the internet and accesses to any external systems were normally gained via a dial-up connection. In most cases, dialing directly to a vendor to achieve a very specific purpose such as transmission of payroll data to ADP or collecting punches from a time clock. While functions like this saved time, if they didn’t work, it really wasn’t a big deal. Employees would simply revert back to the way it was done in the recent past, “manually” or “on paper”.

Often I would have to deliver the bad news that a particular system would be down for an extended amount of time while a part was ordered or a repair was being made. At the time this was just accepted. When I think back to this reality and how it differs from today, the hardest part for me to believe is that it was only 15 years ago!

Today most businesses, regardless of size, rely on technology for their day-to-day operations. I would now consider it an oddity if a business doesn’t have a constant broadband, or better, connection to the Internet.. In addition, businesses have become much more reliant upon data and applications access from their local server(s). As a result, when a system doesn’t function or is inaccessible, there is a direct and immediate impact to the business’s ability to produce their product or service. The business impact is so severe statistics show that 60% of businesses close their doors within 6 months following a total loss of their data. Today’s business owners can’t ignore this reality and it creates quite a conundrum for them. If you don’t adopt technology you don’t have to worry about these issues, but you also probably won’t be very competitive in your market space either. So what do you do now that we are so reliant on technology for day to day operations?

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