A history of our outstanding quality scores

We believe our long-term success is the result of focusing, every day, on helping small to mid-sized businesses maximize their technology efficiency. Our clients consistently award us with excellent ratings in the areas of customer service and technical ability.

Be sure to scroll to the left — we have a lot of quality score history available here!

Quality Score Overview Since 1999
  1999 2000 2001 2002 2003 2004 2005 2006 2007 2009 2010 2011 2012 2013 2014
Our Telephone Response
Courtesy and Friendliness 4.6 4.6 4.7 4.7 4.3 4.6 4.6 4.6 4.5 4.5 4.4 4.5 4.4 4.59 4.56
Do You Feel Taken Care Of 4.5 4.2 4.4 4.4 4.0 4.4 4.4 4.5 4.2 4.2 4.3 4.3 4.2 4.50 4.38
Our Response Time
In an emergency 4.3 4.2 4.2 4.3 4.0 4.5 4.5 4.3 4.3 4.1 4.1 4.2 4.1 4.17 4.28
Under normal circumstances 4.1 4.2 4.2 4.2 3.9 4.4 4.4 4.3 4.2 3.8 3.9 3.9 3.9 4.19 4.09
Our Technicians
Appearance 4.3 4.3 4.5 4.5 4.5 4.6 4.4 4.7 4.4 4.4 4.4 4.5 4.4 4.53 4.38
Manners 4.5 4.5 4.7 4.7 4.7 4.7 4.9 4.7 4.7 4.5 4.5 4.6 4.7 4.64 4.63
People Skills 4.3 4.3 4.6 4.6 4.6 4.7 4.5 4.6 4.5 4.3 4.4 4.5 4.5 4.51 4.43
Work Habits 4.4 4.4 4.7 4.7 4.6 4.7 4.6 4.6 4.5 4.6 4.4 4.5 4.5 4.61 4.47
Technical Knowledge 4.2 4.3 4.6 4.6 4.6 4.6 4.7 4.7 4.5 4.6 4.6 4.5 4.5 4.64 4.48
Ability to Explain Technical Issues 4.1 4.1 4.3 4.5 4.5 4.4 4.3 4.5 4.3 4.3 4.4 4.4 4.4 4.53 4.39
Follow-through 4.0 4.0 4.1 4.4 4.1 4.4 4.3 4.4 4.3 4.2 4.2 4.3 4.3 4.45 4.31
Our Billing Procedures
Accuracy 4.2 4.0 4.2 4.4 4.2 4.4 4.4 4.3 4.1 4.1 4.0 4.1 4.3 4.40 4.35
Timeliness 4.1 4.0 4.1 4.3 4.1 4.3 4.3 4.3 4.1 4.2 4.0 4.1 4.4 4.40 4.39
Clarity 4.0 3.9 4.1 4.2 4.0 4.2 3.8 4.2 3.9 3.9 3.9 3.9 4.3 4.33 4.27
Your Level of Confidence in
Our Hardware and Software Recommendations 4.3 4.0 4.3 4.4 4.2 4.4 4.5 4.3 4.3 4.3 4.3 4.2 4.3 4.39 4.40
Our Technical Ability and Knowledge 4.3 4.2 4.5 4.6 4.4 4.6 4.6 4.6 4.5 4.4 4.4 4.4 4.3 4.58 4.52
Our Ability to Solve your Computer Problems 4.3 4.1 4.3 4.5 4.3 4.4 4.6 4.5 4.4 4.3 4.3 4.3 4.2 4.48 4.42
Our Fairness in Pricing and Contracts 4.1 3.8 4.3 4.2 3.9 4.1 4.1 4.3 4.1 4.1 4.0 4.0 4.0 4.22 4.12
Our Communication and Follow up 4.0 3.8 4.0 4.2 3.9 4.3 4.3 4.4 4.2 4.1 4.0 4.2 4.2 4.37 4.25
Our Desire to Serve your Needs 4.5 4.2 4.4 4.5 4.3 4.5 4.5 4.5 4.4 4.3 4.2 4.3 4.4 4.57 4.51

Average Values:

4.26 4.14 4.36 4.45 4.26 4.47 4.44 4.48 4.31 4.30 4.22 4.29 4.34 4.46 4.38

Ranking Scale: 1. Unacceptable 2. Poor 3. Adequate 4. Very Good 5. Excellent