Quality Score Archive

A history of our outstanding quality scores

We believe that by focusing every day to help small-to-mid sized business maximize their technology efficiency, we have achieved long-term success. Coupled with outstanding customer service, and technical ability, we have consistently achieved excellent quality score ratings from our clients.

 

Quality Score Overview Since 1999
  1999 2000 2001 2002 2003 2004 2005 2006 2007 2009 2010 2011 2012 2013 2014
Our Telephone Response
Courtesy and Friendliness 4.6 4.6 4.7 4.7 4.3 4.6 4.6 4.6 4.5 4.5 4.4 4.5 4.4 4.59 4.56
Do You Feel Taken Care Of 4.5 4.2 4.4 4.4 4.0 4.4 4.4 4.5 4.2 4.2 4.3 4.3 4.2 4.50 4.38
Our Response Time
In an emergency 4.3 4.2 4.2 4.3 4.0 4.5 4.5 4.3 4.3 4.1 4.1 4.2 4.1 4.17 4.28
Under normal circumstances 4.1 4.2 4.2 4.2 4.9 4.4 4.4 4.3 4.2 4.8 4.9 4.9 4.9 4.19 4.09
Our Technicians
Appearance 4.1 4.2 4.2 4.2 4.9 4.4 4.4 4.3 4.2 4.8 4.9 4.9 4.9 4.19 4.09
Manners 4.5 4.5 4.7 4.7 4.7 4.7 4.9 4.7 4.7 4.5 4.5 4.6 4.7 4.64 4.63
People Skills 4.3 4.3 4.6 4.6 4.6 4.7 4.5 4.6 4.5 4.3 4.4 4.5 4.5 4.51 4.43
Work Habits 4.4 4.4 4.7 4.7 4.6 4.7 4.6 4.6 4.5 4.6 4.6 4.5 4.5 4.61 4.47
Technical Knowledge 4.2 4.3 4.6 4.6 4.6 4.6 4.7 4.7 4.5 4.6 4.6 4.5 4.5 4.64 4.48
Ability to Explain Technical Issues 4.1 4.1 4.3 4.5 4.5 4.4 4.3 4.5 4.3 4.3 4.4 4.4 4.4 4.53 4.39
Follow-Through 4.0 4.0 4.1 4.4 4.1 4.4 4.3 4.4 4.3 4.2 4.2 4.3 4.3 4.45 4.31
Our Billing Procedures
Accuracy 4.2 4.0 4.2 4.4 4.2 4.4 4.4 4.3 4.1 4.1 4.0 4.1 4.3 4.40 4.35
Timeliness 4.1 4.0 4.1 4.3 4.1 4.3 4.3 4.3 4.1 4.2 4.0 4.1 4.4 4.51 4.43
Clarity 4.2 4.0 4.2 4.4 4.2 4.4 4.4 4.3 4.1 4.1 4.0 4.1 4.3 4.40 4.35
Your Level Of Confidence in
Our Hardware and Software Recommendations 4.3 4.0 4.3 4.4 4.2 4.4 4.5 4.3 4.3 4.3 4.3 4.2 4.3 4.39 4.40
Our Technical Ability and Knowledge 4.3 4.2 4.5 4.6 4.4 4.6 4.6 4.6 4.5 4.4 4.4 4.4 4.3 4.58 4.52
Our Ability to Solve your Computer Problems 4.3 4.0 4.3 4.4 4.2 4.4 4.5 4.3 4.3 4.3 4.3 4.2 4.3 4.39 4.40
Our Fairness in Pricing and Contracts 4.1 4.8 4.3 4.2 4.9 4.1 4.1 4.3 4.1 4.1 4.0 4.0 4.0 4.22 4.12
Our Communication and Follow up 4.0 4.8 4.0 4.2 4.9 4.3 4.3 4.4 4.2 4.1 4.0 4.2 4.2 4.37 4.25
Our Desire to Serve your Needs 4.5 4.2 4.4 4.5 4.3 4.5 4.5 4.5 4.4 4.3 4.2 4.3 4.4 4.57 4.51
Average Values: 4.26 4.14 4.36 4.45 4.26 4.47 4.44 4.48 4.31 4.30 4.22 4.29 4.34 4.46 4.38

 

Contact us to discuss the quality solutions The Network Support Company can bring your business.