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Data Backup Recovery CT FL
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A passion for excellence

Award-winning IT service and support... join us on the journey!

Providing enterprise level solutions at a competitive price

We provide the highest quality service and reliability that is truly affordable: IT peace of mind.

Reach out to us today, we'd love to speak with you about your IT needs.

Computer Support and IT Networking Services

We are the trusted business advisor… assuring peace of mind through cultivated expertise, extensive resources, and uncompromising services. We specialize in computer support and IT networking for the small to midsize business.


What makes us uniquely different?

  • Teaming approach - Account Managers.
    Dedicated account manager provides single point of contact.
  • Primary, Secondary and Help Desk Technicians.
    Your dedicated team knows your environment inside and out.
  • Employees are not subcontracted.
    We employ over 60 full time employees, all based in the USA.
  • R&D investment and new services.
    We spend over 100k a year to keep ahead of the technoloy curve.
  • We own the solutions we sell, not outsourced.
    We develop technology in house in order to provide the best solutions.
  • No long term commitments.
    We are confident you'll absolutely love our services.
  • Technical training - 40+ certified technicians.
    Over 100 certifications comprising 27 disciplines.
  • True 24/7 service organization
    A certified technician is always on call.
  • Wide range of technical skillsets and knowledge base.
    From small business to enterprise level support.
  • Automated and team monitored managed services.
    Our highly proactive approach keeps your infrastructure running smoothly.
Data Backup Recovery CT FL
IT Support Services CT, NY, NJ, PA, FL

At The Network Support Company (TNSC), we make it easy to choose the right technical support solutions to fit your business needs. We are one of the most established and trusted IT managed services and computer networking providers along the East Coast – with offices in Connecticut/New York, Pennsylvania, and Florida. TNSC’s managed services, networking, and data back-up provide small-to-mid sized businesses with the same superior quality and technical expertise found in the IT departments of major corporations.


  • IT managed service options and comprehensive computer support
  • Fast response — remote and on-site
  • Flexible and affordable packaging
  • Attentive and personalized customer service
IT Support Services CT, NY, NJ, PA, FL

News and Updates from TNSC

Five Ways to Delight Customers with Excellent Service

Five Ways to Delight Customers with Excellent Service

Something we value highly here at The Network Support Company is delivering excellent customer service. From our business development managers to our technicians to our account managers, we aim to delight and surprise our clients with our attentiveness and level of engagement. The quarterly customer service surveys we deploy – in which we score 4+ out of 5 across the board – show that we’re hitting the mark.

Excelling in customer service, however, isn’t something that happens by accident. There are skills and behaviors that everyone in the service field can cultivate and polish, so that satisfying customers becomes almost second-nature.

Here are five ways to delight clients:

 

  • Listen. When an issue is first presented, take the time to listen, ask questions and take exceptionally detailed notes. This fundamental approach, which should happen at the very beginning of any issue or problem, helps facilitate efficient resolution and minimize a “knowledge gap” that could arise when multiple people are involved.

 

  • Be proactive, follow up and, most importantly, take ownership. Let the customer know that you are spearheading their issue or project and pushing things along – even when action lies with another department or even another company. Too many firms let an issue fall off the radar once it leaves their immediate sphere of influence.

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