The Network Support Company (TNSC) recognizes that there is a real need to define precisely what Managed Services are, and where the benefits lie for your business.
IT managed services is about good management practice, better risk management, control and flexibility, and a renewed focus on your core business strategy and intellectual property assets. Think of it as making your organization agile and fit, a way to, in essence, turn the information technology that runs your business into an on-demand, just-in-time "stream", only what you need, when you need it.
At TNSC, we have a proven method that joins people, process and technology to meet the high expectations of our small and medium business and enterprise customers.
Our Managed Services leverage economies of scale, expertise and automated operations that add value across organizational functions and provide benefits over and above cost reduction such as higher SLAs, reduced deployment times, and better alignment of IT functions with business goals.
Our Managed Services offering provides complete workstations, servers and routers predictive monitoring and maintenance, backed by TNSC's certified engineers and technicians, who are on-call 24-hours-a-day, 365-days-a-year to ensure proactive management and responsive service.
TNSC's comprehensive Managed Services has been branded… SimplifyIT… ”We make IT Simply Easy”, AssistIT… ”We can be an extension of your network operations”, and HostIT… “Creating affordable, secure, and managed networks.”
SimplifyIT Service
TNSC’s Managed Services Offering
SimplifyIT provides our full range of ongoing IT support services for a fixed price to provide:
- The most stable IT infrastructure possible
- A highly proactive level of support
- Predictable cash flow
- Simplified billing
- A fully leveraged IT investment
Business Advantages
Fixed price contracts, combined with our IT
management software and our customer service
focus, provide the following business advantages:
- A business model that aligns our goals with yours to form the basis for a true partnership
- Regularly scheduled high-level IT consulting visits to plan and maximize your IT investments
- Reduction of critical exposures related to:
- Lost data
- Security breaches
- Downtime
- Lost productivity due to poor or inconsistent IT performance
Eliminating Traditional Friction Points
Elimination of traditional friction points associated with
typical support contracts:
- Paying for travel time
- Paying for technicians to learn your environment
- Paying for repeat calls on the same issue
- Confusing time billing
- Inconsistent cash flow due to contract overage
Elements of SimplifyIT Service
SimplifyIT covers TNSC’s suite of labor and services associated with proactively maintaining, optimizing and protecting your current IT infrastructure. Included services are:
- Network and system administration
- Troubleshooting and repair problems
- Labor to keep network components optimized and running
- Periodic high-level IT consultation visits
- Network health reports
- Server inspection and optimization
- Workstation inspection and optimization
- Deployment of patches and security updates to workstations and servers workstations and servers
- Advanced monitoring
- Antivirus and anti-spyware protection
- Anti-spam protection
- Workstation backups
SimplifyIT Labor
Technical Consultation
Periodic high-level IT consultation visits to client:
- Network and system administration
- Labor to keep network components optimized and running
- Labor to repair managed network components
- Travel time and expense associated with the supported sites
- Assistance with managing warranty repairs
- Develop IT road map to leverage client’s IT investment
- Assist in development of IT budget
- Review network health reports
- Review work performed by TNSC
AssistIT Service
TNSC’s Managed Services offering (without the on-site labor hours included)
TNSC is a customer service company providing a full range of ongoing IT support services for a
monthly price, plus:
- A highly proactive level of support
- Dedicated technical resources
- Monthly reporting
- A fully leveraged IT investment
Business Advantages
A monthly price arrangement, combined with our IT management software and customer service
focus, provides the following business advantages:
Proactively maintaining, optimizing, and protecting your current IT infrastructure. Included services are:
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“TNSC is excellent in designing and maintaining our system. Our confidence in TNSC engineers could not be any higher; and they’ve always come through for us.”
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Labor rates for services not included in the contract (Reference Retainer Rate Schedule)
HostIT Service
Here at Network Support Company we strive to create affordable, secure, and managed networks. With that in mind we created HostIT.
What is HostIT?
Our HostIT Service involves replacing physical servers at your site with virtual servers located in TNSC’s secure data center. This gives you the following advantages:
- Eliminates the need to replace your server hardware routinely
- Reduces your server support costs by eliminating hardware failures
- Makes Cash Flow Predictable
- Gives you the freedom to work from anywhere
- Ensures your applications are available all the time
- Enhances security by including antivirus protection and patch management
Product Features |
Virtual Servers |
Virtual Web Servers |
Server |
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| Quantity of file storage space (additional space can be purchased) | 40 GB |
10 GB |
| RAM per Virtual Server Instance (additional space can be purchased) | 1 GB |
1 GB |
| Management of patches and security updates for Microsoft servers |  |
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| Real-time Virus protection and removal of detected threats on Microsoft servers |  |
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| Real-time Spyware protection and removal of detected threats on Microsoft servers | |
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Access and Internet Security |
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| The Virtual Server Instances will be behind TNSC’s Co-Location firewall | |
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| Access to client OS and Applications will be determined by client, additional charge may apply | |
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Backups |
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| Regular backup of Virtual Server Instance | |
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| Backups occur locally at TNSC’s Co-Location every 15 minutes and are sent offsite to two remote Co-Location facilities daily |
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Hosted Exchange
| Product Features | |
| TNSC Hosted Exchange Mailbox | |
| Storage limit per user mailbox (Additional Space may be purchased) | 1 GB |
| Anti-Spam Protection | |
| Real-time Virus protection and removal of detected threats on Microsoft servers | |
Additional Services
| Product Features |
| Enhanced Monitoring |
| Additional 50 GB per Month of Bandwidth |
| Enhanced Security Access with Site to Site VPN or SSL VPN Remote Access |
Client Requirements
- Redundant high speed connections to the Internet
- Application that support Terminal Servers