RetainIT Service
TNSC’s Level 1 Offering
TNSC is a customer service company providing remote and on-site support services.
- Minimal commitment
- Locked-in lower rates
- Priority response
- Assigned technician and service delivery operations
Business Advantages The client selects the appropriate retainer units and has four (4) levels of engineering expertise available, with the following business advantages:
- 24x7 dispatch
- Help desk coverage, 8:30 AM–5:30 PM (M–F) Eastern Standard Time
- Remote desktop diagnostics
- Technical phone assistance
- Regularly scheduled on-site appointments
- No time restrictions on retainer units
Eliminate Traditional Friction Points
Elimination of traditional friction points associated with typical
support contracts:
- You don’t lose the retainer units if you don’t use them
- No paying for multiple technicians to learn your environment
- Easy out agreement (if you’re not satisfied, send us an e-mail)
- Budgeted monthly billing
Other Services Available
TNSC offers a number of suites of services from Retainer to SimplifyIT. Other services:
- Monitoring
- Telecom and cabling (including wireless)
- Web hosting and co-location
- VOIP & hosted voice services
- Project management
- WAN/LAN services
- E-mail hosting/mailbagging
- Hardware procurement
- Installations
- Data center consulting