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Desktop Support

Desktop Support (including IT Helpdesk Support) will be available 8.30 AM to 5:30 PM EST during TNSC working days.

Client calls will be logged in with the TNSC's Helpdesk, which will enter all calls into call tracking software, provide an urgency classification, assign to an engineer. The engineer may request remote access into your PC for problem identification and resolution.

While resolution times depend on a number of factors including complexity, the availability of the client, access to external resources such as software fixes, and the existence of a solution, best efforts will be made to resolve problems or find workarounds, depending on urgency and the number of people affected.

Most PC related problems can be resolved remotely and if remote support is not effective, then a TNSC engineer will be dispatched per your service agreement.

Please reference our "Partners" for software applications supported at the desk-top level.