Computer IT Network Services CT FL
Data Backup Recovery CT FL

Quality Scores

A history of outstanding quality scores

The Network Support Company (TNSC) is a rare breed of business IT support and maintenance company: by focusing every day on helping small-to-mid sized business maximize their technology efficiency, we have achieved long-term success. Where other IT service providers have fallen by the wayside, we’ve created trusted client relationships that extend back to our beginnings in 1996.

Be sure to scroll to the left -- we have a lot of quality score history available here!

Quality Score Overview Since 1999
  1999 2000 2001 2002 2003 2004 2005 2006 2007 2009 2010 2011
Our Telephone Response
Courtesy and Friendliness 4.6 4.6 4.7 4.7 4.3 4.6 4.6 4.6 4.5 4.5 4.4 4.5
Do You Feel Taken Care Of 4.5 4.2 4.4 4.4 4.0 4.4 4.4 4.5 4.2 4.2 4.3 4.3
Our Response Time
In an emergency 4.3 4.2 4.2 4.3 4.0 4.5 4.5 4.3 4.3 4.1 4.1 4.2
Under normal circumstances 4.1 4.2 4.2 4.2 3.9 4.4 4.4 4.3 4.2 3.8 3.9 3.9
Our Technicians
Appearance 4.3 4.3 4.5 4.5 4.5 4.6 4.4 4.7 4.4 4.4 4.4 4.5
Manners 4.5 4.5 4.7 4.7 4.7 4.7 4.9 4.7 4.7 4.5 4.5 4.6
People Skills 4.3 4.3 4.6 4.6 4.6 4.7 4.5 4.6 4.5 4.3 4.4 4.5
Work Habits 4.4 4.4 4.7 4.7 4.6 4.7 4.6 4.6 4.5 4.6 4.4 4.5
Technical Knowledge 4.2 4.3 4.6 4.6 4.6 4.6 4.7 4.7 4.5 4.6 4.6 4.5
Ability to Explain Technical Issues 4.1 4.1 4.3 4.5 4.5 4.4 4.3 4.5 4.3 4.3 4.4 4.4
Follow-through 4.0 4.0 4.1 4.4 4.1 4.4 4.3 4.4 4.3 4.2 4.2 4.3
Our Billing Procedures
Accuracy 4.2 4.0 4.2 4.4 4.2 4.4 4.4 4.3 4.1 4.1 4.0 4.1
Timeliness 4.1 4.0 4.1 4.3 4.1 4.3 4.3 4.3 4.1 4.2 4.0 4.1
Clarity 4.0 3.9 4.1 4.2 4.0 4.2 3.8 4.2 3.9 3.9 3.9 3.9
Your Level of Confidence in
Our Hardware and Software Recommendations 4.3 4.0 4.3 4.4 4.2 4.4 4.5 4.3 4.3 4.3 4.3 4.2
Our Technical Ability and Knowledge 4.3 4.2 4.5 4.6 4.4 4.6 4.6 4.6 4.5 4.4 4.4 4.4
Our Ability to Solve your Computer Problems 4.3 4.1 4.3 4.5 4.3 4.4 4.6 4.5 4.4 4.3 4.3 4.3
Our Fairness in Pricing and Contracts 4.1 3.8 4.3 4.2 3.9 4.1 4.1 4.3 4.1 4.1 4.0 4.0
Our Communication and Follow up 4.0 3.8 4.0 4.2 3.9 4.3 4.3 4.4 4.2 4.1 4.0 4.2
Our Desire to Serve your Needs 4.5 4.2 4.4 4.5 4.3 4.5 4.5 4.5 4.4 4.3 4.2 4.3

Average Values:

4.26 4.14 4.36 4.45 4.26 4.47 4.44 4.48 4.31 4.30 4.22 4.29

Ranking Scale: 1. Unacceptable 2. Poor 3. Adequate 4. Very Good 5. Excellent